Privacy Policy

Introduction & General Terms

Aspire Wellbeing is committed to protecting your personal information when you are using our services. This Privacy Policy relates to our use of any personal information you provide to us via phone or text, by email, in letters, our social media or other correspondence.

In order to provide you with the full range of Aspire Wellbeing products and services, we sometimes need to collect information about you.

Aspire Wellbeing is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

Aspire Wellbeing’s website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Our website address is: https://www.aspirewellbeing.org

Who are we?

Aspire Wellbeing is a social partnership that provides day care services for disabled adults in and around the Lambeth area. We have a range of facilities that we rent to the local community to raise funds to help to subsidise running costs. We are a not-for-profit organisation. When we refer to “we”’, “us” or “our”, we are referring to Aspire Wellbeing.

What information will Aspire Wellbeing collect about me?

When you participate in, access or sign up to any of Aspire Wellbeing’s products, services, activities, visit our website and/or complete any of our online forms, we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, depending on the activity involved.

By submitting your details, you enable Aspire Wellbeing (and where applicable its contractors) to provide you with the services, activities or online content you select.

Aspire Wellbeing also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to our website.

We use Google Analytics for aggregated, anonymised website traffic analysis. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymised and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behaviour, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness. If you would like to access what browsing information we have – or ask us to delete any GA data – please delete your _ga cookies, reach out to us via this form, and/or install the Google Analytics Opt-Out Browser Add-On.

We use Hotjar in order to better understand our users ‘needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (eg how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

How will Aspire Wellbeing use the information it collects about me?

Aspire Wellbeing will use your personal information for a number of purposes including the following:

to provide our products, services, activities or online content and to deal with your requests and enquiries;
to contact you about a submission you have made, including any content you provide;
to provide you with information about our services, activities or online content;
to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries;
to analyse and improve the services offered on our website;
to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;

Where Aspire Wellbeing proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

When will Aspire Wellbeing contact me?

Aspire Wellbeing may contact you:

in relation to any service, activity or online content you have signed up for in order to ensure that we can deliver the services to you;
in relation to any correspondence we receive from you or any comment or complaint you make about our products or services;
in relation to any contribution you have submitted to us, e.g. on our contact forms or by email or post;
to invite you to participate in surveys about our services (participation is always voluntary); and
for marketing purposes, where you have agreed to this (see section 6 below)

Will I be contacted for marketing purposes?

Aspire Wellbeing will only use your information for marketing purposes, or to promote new services, activities or online content where you have agreed to this.

Will Aspire Wellbeing share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in section 8 below. Generally, we will only use your information within Aspire Wellbeing. However, sometimes Aspire Wellbeing uses third parties to process your information on our behalf. Aspire Wellbeing requires these third parties to comply strictly with its instructions and Aspire Wellbeing requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

Offensive or inappropriate content on the Aspire Wellbeing website

If you post or send offensive, inappropriate or objectionable content anywhere on or to the Aspire Wellbeing website or otherwise engage in any disruptive behaviour on any of our services, we may use your personal information to stop such behaviour.

Where Aspire Wellbeing reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.

What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to Aspire Wellbeing. Users of this nature without this consent are not allowed to provide us with personal information.

How long will Aspire Wellbeing keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Aspire Wellbeing.

Where you contribute material to Aspire Wellbeing we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

Can I find out what personal information Aspire Wellbeing holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information Aspire Wellbeing holds about you and to have any inaccuracies corrected. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, Aspire Wellbeing, 1 Park Hall Road, West Dulwich, London SE21 8EH (or email health@aspirewellbeing.org)